VeeFriends is an independent comic book publisher bringing VeeFriends characters and their stories to life in print. We aim to deliver quality comic books, with thoughtfulness and care guiding our choices throughout the production process.

Even with high standards and an intentional process for printing, packaging and shipping comic books at scale can result in imperfections. We want you to understand which minor variations are generally acceptable, which issues fall below our standards, and how we can help if your book arrives with significant damage.

We understand how important grading is to our collectors. As part of our quality assurance process, whenever we identify imperfections that we feel warrant further review, we consult leading grading companies for their assessment and guidance. For more information on how comic book condition is evaluated, collectors can refer to CGC's grading scale.

Acceptable Minor Imperfections

Minor cosmetic imperfections can occur during production, packaging, or shipping. These small variations are acceptable when they do not significantly affect the readability or structure of the comic book.

Examples include:

• Very faint roller or handling marks.

• Slight corner or edge wear, including small bends that do not break the printed color.

• Minor spine stress or small spine marks that do not break the printed color.

• Very light surface scuffing, slight waviness, or pressure marks from sealed packaging.

• Small variations in color alignment that do not blur the image.

• Minor binding or trimming variations that leave the book intact and do not cut into the artwork.

These minor imperfections do not qualify for a replacement, refund, or exchange. We do not guarantee any particular third-party grading outcome.

Not Acceptable Significant Damage

Significant damage or major manufacturing defects fall below our quality expectations.

Examples include:

• Tears or major bends and creases, including creases that break the printed color.

• Severe corner damage or heavily blunted edges.

• Significant warping or moisture damage.

• Ink smearing, ghosting, or major printing defects.

• Trimming that cuts into the artwork or leaves substantially uneven edges.

• Detached covers, loose or detached staples, or pages falling out.

• Missing pages or pages assembled in the wrong order.

If your comic book arrives with one of these issues, please contact our support team so we can review it.

How VeeFriends Support Can Help

If your comic book arrives with significant damage or a major manufacturing defect, email support@veefriends.com within 30 days of delivery from VeeFriends Shop or other official VeeFriends shop channels. Include photos or videos showing all affected comic books and the damage you're reporting.

Our team will investigate your order, review the condition of your comic books, and help as best we can. If we confirm that a comic book meets our significant damage criteria, you'll need to return the damaged product along with a shipping label (prepaid, provided by VeeFriends) in exchange for replacement sealed pack(s).

Since VeeFriends Comic Books come in randomized, sealed packs, we cannot guarantee a replacement of the specific cover you originally received. Our team will explain the applicable resolution and next steps after reviewing your claim.

We care about the comic books we make and your experience receiving them. If something looks wrong, reach out so we can take a closer look.